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Frequently Asked Questions

What is Gelsoft?

GelSoft is a safer modern alternative to airsoft and BB guns. GelSoft is a family-friendly and an incredibly inexpensive alternative to Nerf guns, airsoft and paintball. GelSoft guns fire ‘gel/water ammo’. The ammo starts out as small absorbent beads that expand when soaked in water, when fired, the ammo easily bursts on low impact. This means they’re safe to use in skirmish battles and target shooting with little to no mess (the ammo dry’s to practically nothing after use). The sport provides a fun, safe, and exciting way to simulate tactical combat situations while promoting teamwork, sportsmanship, and physical activity. Its suitable for people of all ages and skill levels.

Is it safe?

Yes, 100%! Gel blasters are designed to shoot soft, lightweight gel balls that burst upon impact, causing minimal pain or injury. However, it's still essential to follow all safety guidelines and use common sense when playing gelsoft to avoid accidents or injuries. As with any shooting activity, it's crucial to handle gel blasters responsibly, keep them away from children and wear eye protection at all times. These should not be used in public places.

Is Gelsoft ammo toxic?

Gel Blaster Gel Balls are non-toxic and are mostly comprised of water. They are based on a super absorbent polymer and are not usually dangerous if swallowed. They are non-toxic, do not bind together and do not break down in the digestive process. However please seek medical advice if these are accidentally swallowed. They are also environmentally friendly and will dissolve over time, leaving no mess.

How do I prepare and store the ammo

To grow GELSOFT ammo, pour the desired amount of beads into a bucket or container. Note that the gels will grow to roughly 7 to 8 times their original size so it's important to have a big enough container to grow this amount. Fill the bucket with water and leave to grow for 3-4 hours. Gels will not continue to grow past their maximum size so there is no need to remove them once fully grown.

Once fully grown, drain out excess water so you’re left with just your ammo! For long term use, store these in a sealed container or bottle. If these are not used for some time, they will eventually shrink (dehydrate). If this happens, just add more water to the container and follow the above process again.

Please make sure to also empty the magazine and clear the chamber once finished using these to avoid blockages. Best practice to hold the magazine upside down and tap/shake out any remaining Gelsoft Ammo.

Is it a BB gun?

Gelsoft is similar to airsoft in that both activities involve using replica firearms to simulate tactical combat scenarios. However, gelsoft guns use a different type of ammunition than airsoft guns, as they shoot small, soft gel balls are frangible and made of a water-absorbing polymer that burst upon impact, while airsoft guns typically shoot plastic pellets or BBs.

Additionally, gelsoft guns are generally considered to be safer and less painful than airsoft guns, as the gel balls are softer and less likely to cause injury or damage property. However, it's important to note that gelsoft guns should be handled responsibly and used only in private property or venues to ensure safety and avoid legal issues.

Can you shoot at people?

Yes, as long as everyone is consenting. Just make sure you wear safety glasses – included with most models which will protect your eyes in the case of a stray shot. You must only shoot at people who have agreed to be shot at!

Does it hurt?

Gelsoft is designed to be a safe and fun shooting activity, and the gel balls used in gelsoft guns are typically softer and less painful than traditional airsoft or paintball pellets. However, it's important to note that gelsoft guns can still cause pain or discomfort if shot at close range or on sensitive areas of the body. Additionally, the force of impact can vary depending on the type of gel ball, the velocity of the gun, and the distance between the shooter and the target. Therefore, it's crucial to follow all safety guidelines and wear appropriate protective gear, such as eye protection when using GELSOFT guns.

Are these classed as toys?

Gelsoft guns are not classed as toys. These are not suitbale for persons under the age of 14 unless supervised by an adult.

Do I have to be over 18 for coloured guns?

No, GelSoft guns are not replica weapons and they are safe for everyone to use. GelSoft is not suitable for children under 14 unless supervised by an adult. Safety glasses should be worn at all times by all participants. Please do not use these in public places.

Do I have to be over 18 for realistic coloured guns?

To purchase a skirmish version Gelsoft gun or rifle you need to be at least 18 years old. There is no age limit to using a Gelsoft gun, however, children will require adult supervision. More information can be found on the item pages of each individual gun.

Can I take my gun out in public?

Absolutely not. Gel Blasters are only allowed to be used in private locations and settings, and must not be viewable from any public area. Gel Blasters can resemble real firearms and must be treated as if they are a real firearm to the general public. When transporting Gel Blasters, they must ALWAYS be in a enclosed case or closable bag, and transported only in the rear seat or boot of your vehicle.

Are they battery powered?

Yes, and a 3-hour charge is all that’s required. A USB charger is supplied with all battery powered GelSoft guns. Ensure it's charged for a full 3 hours to make sure it's topped all the way up.

Can Gelsoft Ammo be frozen?

No, please do not freeze the ammo and attempt to shoot.

Can Gelsoft guns fire BB's?

No, only the supplied GelSoft water ammo.

Can I get spares?

Yes, we have additional ammo, spare batteries and chargers, just let us know and we’ll sort it for you.

Can these fire BB’s?

No, only the supplied GelSoft water ammo.


How long does shipping take?

Parcels are sent via Royal Mail 24 hour delivery, UK mainland only. 

How long does it take to dispatch?

Usually within 1 working day. If ordered before 12pm we do our best to get it out the same day.

How much does delivery cost?

It’s only £2.95 to customers in the UK mainland! International and European orders are subject to a delivery fee.

Do You deliver outside the UK

Yes, Enter your country during checkout for delivery options to your country. You are responsible for the customs and laws in your country.

Can I collect?

Contact us and we may be able to help. We operate from our warehouse, but we try to be as accommodating as possible!


How do I pay?

You can pay online via our website. We accept PayPal and WorldPay card payments. All safety encrypted and secured. We can also take payments over the phone if you call us on: 01582 765906. We do not accept cash via post or any cheques.

How do I track my order?

Once your order has been dispatched, you will receive an email with the tracking information of your order. We send the majority of our orders with Royal Mail.

Can I pay in Instalments?

No, unfortunately, we do not offer payment installments at this time.

Can you take cash on delivery?

No, unfortunately, we do not accept cash on delivery at this time.


Do you Accept Returns?

Should you change your mind about your order, you’re more than welcome to return the goods unused within 14 working days. Just post them back to us at the address on the bottom of our website and include a note explaining that you’ve changed your mind and would like a refund. Unfortunately, we cannot accept returns for used items.

What should I do if there is a fault or damage?

If there is a fault, or something wrong with your purchase, send us an email and we’ll work out the best next steps, download and complete the Returns Form and include it in your parcel. This is usually a free return and full refund or replacement for the product.

The gun isn't shooting / Ammo is falling out?

Please ensure you've allowed a full 3-4 hours for the ammo to absorb enough water. Leave the ammo in more water than expected and sieve off the excess. Please also ensure you empty the magazine and clear out any remaining ammo after finished using. This will avoid the Gel Soft guns getting jammed. If this doesn't solve the issue - please send us an email and we'll help out.

Order Cancellation

I want to cancel my order

If you wish to cancel your order this can be done in various ways, send us a email to, use our contact us page or download, complete and return our Order Cancellation Form.