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Frequently Asked Questions

What is Gelsoft?

GelSoft is a safer modern alternative to airsoft and BB guns. GelSoft is a family friendly and an incredibly inexpensive alternative to nerf guns, airsoft and paintball. GelSoft guns fire ‘gel/water ammo’. The ammo starts out as small absorbent beads that expand when soaked in water, when fired, the ammo easily bursts on low impact. This means they’re safe to use in skirmish battles and target shooting with little to no mess (the ammo dry’s to practically nothing after use).

Is it safe?

Yes! GelSoft guns fire at a much lower velocity and don’t weigh that much so while they can cause a tiny sting, they aren’t dangerous is safety glasses are worn during use.

Is it a BB gun?

No. It fires frangible ammo that pops on impact. Unlike BB guns they shoot at much lower power and don’t hurt anywhere near as much if at all. They are designed to obviously not look like real guns and are considered toys, not weapons.

Can you shoot at people?

Yes, as long as everyone is consenting. Just make sure you wear safety glasses – included with most models which will protect your eyes in the case of a stray shot. You must only shoot at people who have agreed to be shot at!

Does it hurt?

Yes and No, a close-range shot may cause a small stinging sensation and a tiny red mark, but it’s orders of magnitudes softer than airsoft or paintball, doesn’t bruise and is gone in a second. A huge amount of fun!

Do I have to be over 18?

No, these are toys, not replica weapons, they are safe for everyone to use, but children should be supervised, and safety glasses should be worn.

Are they battery powered?

Yes, and a 3-hour charge is all that’s required. A USB charger is supplied with all battery powered GelSoft guns. On some guns such as the Uzi, even if the light on the charger goes out, ensure it's charged for a full 3 hours to make sure it's topped all the way up. 

Can I get spares?

Yes, we have additional ammo, spare batteries and chargers, just let us know and we’ll sort it for you.

Can these fire BB’s?

No, only the supplied GelSoft water ammo.

Shipping

How long does shipping take?

Normally around 2-3 working days with our free delivery. We have expedited options for 2 day shipping and a courier for 1 day shipping.

How long does it take to dispatch?

Usually within 1 working day. If ordered before 12pm we do our best to get it out the same day.

How much does delivery cost?

It’s FREE to customers in the UK mainland! We have faster paid for options, but fast and free shipping with 2-3 day delivery. International and European orders are subject to a small delivery fee.

Do You deliver outside the UK

Yes, Enter your country during checkout for delivery options to your country. You are responsible for the customs and laws in your country.

Can I collect?

Contact us and we may be able to help. We operate from our warehouse, but we try to be as accommodating as possible!

Payment

How do I pay?

You can pay online via our website. We accept PayPal and WorldPay card payments. All safety encrypted and secured. We can also take payments over the phone if you call us on: 01582 765906. We do not accept cash via post or any cheques.

Can I pay in Instalments?

No, unfortunately, we do not offer payment installments at this time.

Can you take cash on delivery?

No, unfortunately, we do not accept cash on delivery at this time.

Returns

Do you Accept Returns?

Should you change your mind about your order, you’re more than welcome to return the goods unused within 14 working days. Just post them back to us at the address on the bottom of our website and include a note explaining that you’ve changed your mind and would like a refund. Unfortunately, we cannot accept returns for used items.

What should I do if there is a fault or damage?

If there is a fault, or something wrong with your purchase, send us an email and we’ll work out the best next steps. This is usually a free return and full refund or replacement for the product.

The gun isn't shooting / Ammo is falling out?

Please ensure you've allowed a full 3-4 hours for the ammo to absorb enough water. Leave the ammo in more water than expected and seive off the excess. If this doesn't solve the issue - please send us an email and we'll help out.